Returns and Refund Policy

Effective Date: 21/12/2024

At MaxFlow - Nasal Strip UK, we are committed to ensuring your satisfaction with our high-quality nasal strips designed to enhance your breathing experience. To provide clarity and confidence in your purchases, we proudly offer a 30-Day Risk-Free Trial and have established this Returns and Refund Policy to align with our promise. Please review the following guidelines:

1. 30-Day Risk-Free Trial:

  • We offer a full money-back guarantee for orders if you are not completely satisfied.
  • Customers have 30 days from the date of delivery to initiate a return.
  • To qualify for a refund, nasal strips must be unused, unaltered, and in their original packaging. If a bundle is purchased, only the unused items in the bundle are eligible for a refund.
  • For the magnetic strip if used cannot be returned due to hygiene concerns.
  • Opened products are eligible for a refund if no more than 10% of the strips in the package have been used.

2. Returns for Bundled Products:

  • Full Refund Eligibility: All items within the bundle must be returned unused and in their original packaging for a full refund.
  • Partial Refunds: If only part of a bundle is returned, a partial refund will be issued based on the retail value of each returned item, provided they meet return eligibility criteria.
  • Shipping Fee Deduction: A £3.99 shipping fee will be deducted from all refunds, except if the customer did not receive the product.

3. Return Process:

  • To initiate a return, contact our customer support team at support@nasalstrip.co.uk within the 30-day trial period.
  • Provide your order number, specify the item(s) you wish to return, and briefly explain the reason for the return.
  • Our team will guide you through the return process and issue a return authorization (RA) number if required.
  • Properly package the nasal strips to prevent damage during transit and forward the package to the return address provided.

4. Refund Options:

  • Refund: Once we receive and inspect the returned nasal strips, we will process a refund to your original payment method within 5-10 business days. Refund times may vary depending on your financial institution.
  • Exchange: If you prefer an exchange, notify our customer support team. Exchanges are subject to product availability.

5. Non-Refundable Items:

  • For hygiene and safety reasons, nasal strips that have been heavily used or altered cannot be returned.

6. Damaged or Defective Items:

  • If you receive damaged or defective nasal strips, contact us immediately at support@nasalstrip.co.uk.
  • We may request photographs or additional information to verify the issue.
  • Upon verification, we will provide a replacement or process a refund, depending on the circumstances.

7. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method to ensure the safe return of the nasal strips.
  • Original shipping charges are non-refundable.

8. Policy Updates:

  • This policy may be updated periodically. We encourage customers to review it regularly for any changes.

9. Consent and Agreement:

  • By purchasing from nasalstrip.co.uk, you agree to this Returns and Refund Policy and our commitment to ensuring your satisfaction.

10. Contact Us:

If you have any questions, concerns, or need assistance, please contact us at:

MaxFlow Customer Support

Thank you for choosing MaxFlow - Nasal Strip UK. We look forward to serving you with the best breathing solutions!